Privacy Policy
Effective Date: November 2025
Who We Are
Cargo Mode is a freight forwarding automation platform that helps logistics companies streamline their shipping operations. We're committed to protecting your privacy and being transparent about how we handle your data.
What Data We Collect
Account Information
- Name, email address, and company details when you sign up
- Payment information (processed securely through Stripe)
- User preferences and settings
Shipping Data
- Booking references and container details
- Shipping documents you upload (Bills of Lading, Commercial Invoices, etc.)
- CargoWise job data when you use our integration
- Tracking information and delivery status updates
Usage Information
- How you use our platform (pages visited, features used)
- Device and browser information
- IP addresses and approximate location
How We Use Your Data
We use your information solely to:
- Provide our freight forwarding automation services
- Process your shipping documents and extract relevant data
- Integrate with CargoWise and carrier systems when you request it
- Send you essential service updates and support communications
- Improve our platform algorithms and accuracy (using anonymised, aggregated data only)
- Comply with shipping and customs regulations
System Improvement: We may use anonymised, aggregated data patterns to improve our OCR accuracy and document processing algorithms. This means we learn from document structures and data patterns without accessing your specific business information, customer names, or commercially sensitive details.
Data Sharing
We do not share, sell, rent, or disclose your data to any third parties, ever.
The only exceptions are:
- You explicitly direct us to (e.g., when you choose to send data to your CargoWise system or carrier APIs)
- Legal compliance (when legally required by courts, customs authorities, or regulatory bodies)
- Essential service providers (hosting infrastructure, payment processing) who are bound by strict confidentiality agreements and data processing agreements
Important: Your shipping data, documents, and business information remain strictly confidential. We never share customer data between accounts, never sell data to third parties, and never use your data for marketing or advertising purposes.
Data Security
We protect your data with:
- Industry-standard encryption (SSL/TLS)
- Secure cloud hosting on trusted platforms
- Regular security audits and updates
- Limited access controls for our team
- Automated backups and disaster recovery
Your Rights
You can:
- Access and download your data at any time
- Update or correct your information
- Delete your account and associated data
- Opt out of non-essential communications
- Request a copy of this privacy policy
Data Retention
We keep your data:
- Account data: Until you delete your account
- Shipping records: For 7 years (regulatory requirement)
- Usage logs: For 2 years maximum
- Backups: Automatically deleted after 90 days
International Transfers
Your data may be processed in:
- United Kingdom (our primary servers)
- European Union (backup systems)
- United States (some service providers)
All transfers comply with GDPR and other applicable data protection laws.
Cookies
We use essential cookies to:
- Keep you logged in
- Remember your preferences
- Analyse platform usage (anonymised)
You can disable non-essential cookies in your browser settings.
Changes to This Policy
We'll notify you of any material changes via email or platform notification at least 30 days before they take effect.
Contact Us
For privacy questions or requests:
- Email: privacy@cargomo.de
- Data Controller: Cargo Mode Ltd
For data subject requests under GDPR, please email us with "Data Request" in the subject line.
Last updated: November 2025